Faster Phone Support
Starting Monday, July 20th, 2009, we have optimized the time it takes our callers to receive support using the phone! Read below for details about how calling the support queue will change on Monday.
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Support Hold Times
Below is the raw holding data statistics from our support line. Since our average hold time hit our pre-ARRA numbers, we wanted to share them with you. Details below include our averages for time periods in the day and total experience breakdown. We track our experience in detailed segments, such as Hold Time between 11:30 and 12:30 on Wednesday, so you can see that as well.
The average hold time for the week of June 22 2009 through June 26, 2009 was 2:55 ... less than three minutes!
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