Travis Software Official Blog

Hello again, and welcome back to Tuesday Tips! This month’s edition takes you step-by-step through the process of entering retroactive information in both our WebCOBRA and TravisCobra systems.

Occasionally, you might need to enter Participants into your system that have previously been on COBRA coverage and administered outside of WebCOBRA or TravisCobra. For instance, this could be the case in the event of a “Takeover” where a third-party administrator has gained a new client who was either administering COBRA for themselves or with another administrator previously.

Welcome to the first Tuesday Tips blog of 2012! This edition of Tuesday Tips outlines the process for correcting a Site User security role assignment in WebCOBRA On Demand.

The system is designed for Site Users to have just one security role assignment. In certain instances the system permits the assignment of multiple security roles to one Site User, but this is unnecessary when the “Supervisory Administrator” security role is selected.

Welcome back to Tuesday Tips, December 2011 edition! The holiday season has begun, which means the new year is just around the corner. We here at Travis know that this time of year is especially busy for our TravisFlex system users, and wanted to give you a review of a couple functions in the system. This month’s Tuesday Tips includes instructions for re-exporting claims and re-importing daily settlements that did not export or import. Also, we have included an overview of Year End Processing in TravisFlex.

Tuesday Tips is back with helpful hints for WebCOBRA and TravisCobra! In our Tuesday Tips blog posts, we discuss and give step-by-step instructions for common features or recently introduced functionality in our systems.

November’s Tuesday Tip illustrates how to perform rate changes in both our WebCOBRA and TravisCobra systems. Rate changes are generally performed when an Administrator is notified by a Carrier of new premium rates that begin on the Plan Anniversary Date.

Hello again! Welcome to the October edition of “Tuesday Tips” where we discuss and demonstrate a common feature or a recently introduced functionality of the system on the first Tuesday of the month.

October’s Tip explains how to add the Social Security Disability Extension period to a Participant’s record in both our WebCOBRA and TravisCobra systems.

Welcome to “Tuesday Tips,” where we discuss and demonstrate a common feature or a recently introduced functionality to one of our systems on the first Tuesday of each month. September’s Tip discusses how to modify a QB’s benefit plan that was incorrectly dropped and instructions for the process in both WebCOBRA and TravisCobra.

At certain times, a benefit plan assignment can be dropped from a Qualified Beneficiary (QB) record. For example, during open enrollment, a QB might decide he or she wants to switch to another benefit plan. In such a situation, the user will set a “plan end date” for the QB’s benefit plan assignment. When the time to drop the plan arrives, the plan assignment is dropped from the QB record on that date.

Last month, Travis announced the “Tuesday Tips” blog series that has helpful suggestions and instructions for various functions in either our desktop or web-based systems. A new “Tuesday Tips” blog will be posted the first Tuesday of each month and will discuss and demonstrate a common feature or a recently introduced functionality of the system.

In this second edition of “Tuesday Tips,” we focus on handling secondary qualifying events in WebCOBRA, our web-based system. When the Dependent of a Qualified Beneficiary (QB) experiences a qualifying event of their own (called a “secondary event”) and that person has an existing record in the system, their information can be updated in WebCOBRA to reflect that secondary event, and any applicable correspondence will be generated at that time.