Travis Software Official Blog

There are many cases where a user may receive a Major Error in the middle of a wizard (QB Add, Correspondence, etc) and once they receive this initial error, they continue to see it and may not be able to continue using the wizard. Usually, if only one user is receiving this error, the error can be cleared out by canceling the wizard; however, the problem is that the user generally will not be able to cancel the wizard due to this Major Error.

We have finalized our plans to enable administrators to exclude the 65% government subsidy enabled by ARRA in both TravisCobra and WebCOBRA to domestic partners and other ineligible dependents.

There are a lot of questions surrounding how WebCOBRA.com calculates a premium whenever there are the inevitable modifications, such as mid-month coverage changes, plan drops, plan adds, etc., that occur to a QBs account. Travis Support would like to provide a few scenarios that will help you, our customers, understand what the best practice to follow would be in these situations.

By Debi Ostrom and Ben Tillman

Working day in and day out, Travis Support has identified some common problems and questions they hear on a regular basis that usually have simple solutions, so we are going to address some of them here. The first one we are going to address is adding additional dependents to an existing QB.