WebCOBRA Improvements Are Coming!
Category: New Features, Support
Topics: arra, cobra, improvements, webcobra
For the past several months, Travis’ developers have been working on significant improvements to WebCOBRA On Demand that are now either in the final stages of development or in our Quality Assurance/Testing process. The efforts have been delayed by the repeated changes to COBRA and ARRA over the past months which have required “all hands on deck” efforts by our staff to produce releases for you very quickly.
Even with all the ARRA releases, we have made progress on programming these major new improvements. They are now scheduled to be added to WebCOBRA over the next few months, and are close enough to delivery that we wanted to tell you about them.
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Shorter Hold Times with Enhanced Travis Support
Category: New Features, Support
Topics: hold time, phone, self service portal, support
Customer satisfaction is a top priority for Travis Software Corp., and Travis is working hard to make sure our customers know it. One way we are trying to improve customer satisfaction is to decrease the amount of time that a customer must wait to speak with a live support representative. Due to recent improvements, Travis support is currently providing the shortest hold time ever attained. The average hold time is typically less than one (1) minute.
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