Travis Software Official Blog

The Travis Support Self Service Portal is a unique tool that allows you to track your own open cases, create new cases, view common solutions to other cases that have been submitted, and even allows you to view your old cases.

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Once you log into the Self Service Portal, you will be taken to a page that will show you a quick overview of your open cases and the top case solutions that have been created for your open cases. From here you can click on any solutions or any cases to view them directly.

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There may be more to the WebCOBRA experience than you know about! WebCOBRA has niche communities that are designed to help you get the information and influence we want you to have. Below are the two community sites we provide and the thinking behind them.

IdeaBook

http://ideabook.travisoft.com

The ideabook is our newest community, and it was created when we finished selected enhancements for our Summer ’08 release of WebCOBRA. We looked around and had completed the roadmap we mapped out in 2005, and decided to try something new.

We wanted to open the doors, and ask you, the WebCOBRA community of users, what enhancements and features you would most like to see in the system.

Some of the best ideas we added into our systems over the last 22 years have come as ideas from customers. So we’re extending that thought process and letting you vote!

The basis is: the best ideas will float to the top; we then add those to the system.

And it’s already working! View Sarah’s post about how we took the top TravisCOBRA ideas and included them in the 8.2 release.

To get started, you can sign-up for free at http://ideabook.travisoft.com – your email address will need to match your Self Service Login.

DevCenter

http://devcenter.webcobra.com

When we launched the WebAPI in 2007, we wanted to create an open forum for IT staff to solve issues and problems in a cooperative manner. This center for developers (devcenter) was born, and has helped IT worked investigate issues and download new versions of software.

All information on the DevCenter is open and free; we don’t allow any personal information to be posted on the site, and in general the issues discussed are system wide questions, rather than individual cases.

Since the launch of the Relational API, which is a full copy of your WebCOBRA database, the DevCenter has morphed into away for developers to ask about the schema of the database, and get advice for the best queries to use to get the right data.

To login to the DevCenter, you can create a free account at http://devcenter.webcobra.com/create_account.aspx

The Travis Ideabook is off to a great start and there have been many suggestions and votes made over the past month that we have taken notice of.

TravisCobra 8.2 will be released next week and all of the enhancements that are included in this release have come from you! We took the top-voted “Ideas,” and we’re adding them to the system:

• Add an FSA Free Form Letter.
• Add the ability to track Event and Dependent changes in the PQB Log.
• Add a new Macro for the Subsidy Amount, and we are adding them to the system.

If you aren’t a user of the Travis Ideabook, go to http://ideabook.travisoft.com and sign up today using the same e-mail address you use when signing onto the Self-Service Portal.

We are listening to you. So log in and start voting. Maybe the next release will include an idea from you!