Travis Software Official Blog

Customer satisfaction is a top priority for Travis Software Corp., and Travis is working hard to make sure our customers know it. One way we are trying to improve customer satisfaction is to decrease the amount of time that a customer must wait to speak with a live support representative. Due to recent improvements, Travis support is currently providing the shortest hold time ever attained. The average hold time is typically less than one (1) minute.

To achieve a shorter hold time, Travis recently added new Support staff, streamlined the Support phone system, and enhanced the quality of training each staff member receives. Travis has also enhanced the “Self Service Portal,” so customers can track the progress of their support cases.

The phone system now has fewer prompts required for a customer to complete before reaching a support representative, which cuts down on the time required. Travis has also developed a more thorough and effective training program that each member of the Travis Support staff must complete before speaking with customers. This measure ensures that each staff member is knowledgeable in all aspects of Travis Software products and services and can efficiently answer customers’ questions.

Users may also create and track support cases through the “Self Service Portal.” This portal contains the latest information about each case, whether opened over the phone or through the portal, and allows users the ability to create, track, and view cases, whether closed or outstanding. Log-in to the Travis Self Service portal at http://www.travisoft.com/supportlogin.html.

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