Travis Software Official Blog

In our opinion, Travis provides the best benefit administration systems on the market, and we have consistently provided support for those products in an evolving way over Travis’ nearly 23 years in business.

In order to keep Travis Support evolving, we’re making a clarification as to what Travis Support Representatives will require in order to accept a support case that requires more investigation than one phone call can provide.

No one knows the data of your system better than you, and instead of accepting a case and then asking you for more information over a period of hours or possibly days, we will go ahead and ask you to consolidate the information into one case-submission that contains all the information we’ll need.

This new submission policy is intended to save you time and energy so that we can get the bottom of your potential issue more efficiently. You will find a copy of the policy below, and we encourage you to review it so that you won’t be surprised when our support representatives begin to ask you for more information than you have previously been asked in the past.

Policy Download Location

The formal policy is now published in PDF format here, and is currently in effect.

Travis Support will still answer all of your questions and continue to give help and training to anyone whose organization is an active subscriber to the Support and Maintenance Plan or an active subscription holder to WebCOBRA.com.

The end goal with all of our policies is to streamline the investigative process and solve customers’ inquiries faster. This policy will help us do exactly that.