Travis Software Official Blog

The Travis Support Self Service Portal is a unique tool that allows you to track your own open cases, create new cases, view common solutions to other cases that have been submitted, and even allows you to view your old cases.

Home

Once you log into the Self Service Portal, you will be taken to a page that will show you a quick overview of your open cases and the top case solutions that have been created for your open cases. From here you can click on any solutions or any cases to view them directly.

Viewing Existing and Closed Cases

The fourth tab is the “View Cases” tab where you can view any open cases that you have. You also have the ability to view any closed cases that you may have had in the past.

To view any closed cases, simply click the “View Closed Cases” button and it will display any cases you submitted that are now closed.

 

Logging a Case

The third tab is the “Log a Case” Tab. This tab allows you to type in a Case Reason, a type of case, a short Subject, and then a Description of the issue. You will also notice it has your name and contact information already on the case so you do not have to add it yourself.

Once you have submitted the case, it will take you to the following screen that gives you the detail of your case, and also, at the bottom, gives you two buttons to add a comment to your case and to add an attachment to the case, such as a screenshot of the error you are receiving if it is an error.

Finding a Solution

The second tab at the top next to the Home tab is the “Find Solution” tab.

The “Find Solution” tab allows you to search through our entire knowledge base that is managed by our Support Department for solutions to common problems and questions. Simply type the question or issue you are having in the search box and it will return any relevant results. For example, below, we have searched for information on Enrollment Notice to Carrier:

You can then select any of these solutions to view further details about it.